Refund Policy
1. Hosted subscriptions
Monthly plans can be cancelled at any time from the billing page; cancellation stops future charges and the current period stays active until its billing day. Charges for a period that has already started are not refunded, except when the Service was unavailable for a material part of the period, in which case credits or a pro-rated refund are issued on request.
2. Top-ups
Top-up purchases are refundable within 14 days of purchase if none of the credits have been used. Partially used top-ups are not refundable.
3. Failed conversions
Conversions that fail because of the Service are never charged; a reserved credit is refunded automatically and appears in your ledger. If you believe you were charged for failed requests, write to support@rendarium.com with the request ids and we correct the balance.
4. Self-hosted licenses
Because the container runs in full demo mode without a key, we ask you to evaluate before buying. A license purchase may be refunded within 30 days of the order if the key has not been used in production. Renewals (auto-renewal charges, one-time renewals and late reactivations) are not refundable once the new key has been issued, since the extended horizon cannot be withdrawn from an offline key.
5. How to request a refund
Email support@rendarium.com from the order email address with the order id. Refunds are processed by FastSpring, our merchant of record, to the original payment method, usually within 5–10 business days. Statutory consumer rights in your country are not affected by this policy.